FAQ

-Where is Surtoys located?
We are web based only. We ship from The Netherlands
-What are the payment methods?
For now we only accept Direct bank transfer, Klarna, PayPal and Credit Card (Stripe).
-I placed an order. When will my package arrive?
Items will be prepared and shipped in 1-2 days, After that, the indicative delivery time is 4-10 working days. Please keep in mind that during the holidays, this time may vary.
-I want to change my address
Please contact us immediately at [email protected] and we will make the change for you.
-I received a damaged box
The packaging is for protection purposes during transit only. Therefore we are unable to arrange a replacement packaging.
-What currency are you using?
All our prices are in $ USD currencies.
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